Responsible Gaming
at abc66
abc66 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player the tools, information, and support they need to stay in control.
Our Commitment to Safe Play
At abc66, responsible gaming is not a checkbox — it is a foundational value that shapes every feature, every policy, and every player interaction on our platform. We understand that gambling, like many forms of entertainment, carries risk. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, playing at abc66 is a fun, recreational activity. But we also recognise that for a small number of people, gambling can become a problem — and we take that seriously.
Our responsible gaming programme is built around three principles: prevention, player empowerment, and early intervention. We invest in tools that help players set boundaries before problems arise, we monitor account activity for signs of distress, and we make it easy — never difficult — for any player to step back from gaming at any time, for any reason, without judgment.
abc66 strictly enforces an 18+ age policy across all products, including casino games powered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as BPL cricket betting, IPL markets, and all other sports wagering. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any game or betting market on abc66.
Every abc66 account comes with built-in protection tools accessible directly from your account dashboard. No hoops to jump through — your wellbeing controls are always one click away.
abc66 gives you full control over deposit limits, session time limits, loss limits, and self-exclusion. Set boundaries that fit your lifestyle and adjust them at any time through your account settings.
Our support team is available 24/7 via [email protected] and is trained to handle responsible gaming requests with care, confidentiality, and zero judgment. We are always on your side.
Your complete betting and deposit history is available in your abc66 account at all times. Reviewing your activity regularly is one of the most effective ways to stay in control of your gaming spend.
abc66 automatically notifies you when you have been playing for an extended period. These in-session alerts are a gentle prompt to take a break, check in with yourself, and decide consciously whether to continue.
abc66 uses behavioural monitoring to flag accounts showing patterns associated with problem gambling. Where a concern is identified, our responsible gaming team will reach out proactively to offer support.
18+ Age Restriction Policy
abc66 operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting market on the abc66 platform. This policy applies equally to all players, regardless of location within Bangladesh — whether you are playing from Dhaka, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else.
Age verification is conducted as part of the abc66 KYC (Know Your Customer) process. All players are required to submit a valid Bangladesh National Identity Card (NID) or passport before they can make their first withdrawal. In cases where there is reasonable suspicion that a player may be under 18, abc66 reserves the right to request age verification documents at any stage and to suspend the account pending verification.
Protecting Minors
We strongly encourage parents and guardians to take proactive steps to prevent underage access to online gambling platforms. Recommended measures include:
- Installing parental control software on shared devices and family computers.
- Keeping account credentials — including passwords and bKash/Nagad account PINs used for deposits — strictly private and never accessible to minors.
- Using device-level content filtering tools to restrict access to gambling websites on devices used by children.
- Having open conversations with children and teenagers about the risks associated with gambling.
If you have reason to believe that a minor has accessed the abc66 platform using your account or another account, please contact our support team immediately at [email protected]. We will investigate promptly and take appropriate action, which may include account suspension pending a full review.
Recognising Problem Gambling
Problem gambling does not always look the same, and it rarely announces itself suddenly. More often, it develops gradually — through small, incremental changes in behaviour and attitude toward gambling that can be easy to overlook, especially in yourself. The first and most important step is awareness.
abc66 encourages all players to check in with themselves regularly. If you recognise any of the following patterns in your own behaviour, it may be time to use our player protection tools, take a break, or reach out for support.
- Spending more money on gambling than you originally planned or can comfortably afford, and finding it difficult to stop once you have started.
- Chasing losses — placing additional bets after losing in an attempt to win back money, often leading to larger losses.
- Lying to family members or friends about how much time or money you are spending on gambling, or hiding betting activity from people close to you.
- Borrowing money — from family, friends, or financial institutions — specifically to fund gambling activity.
- Neglecting work, study, family responsibilities, or personal health due to time or mental energy spent on gambling.
- Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce or stop gambling activity.
- Using gambling as a primary way to cope with stress, loneliness, boredom, depression, or other difficult emotions.
- Continuing to gamble despite repeated negative consequences — financial, relationship, or professional — that you are aware of.
If you recognise three or more of these patterns in your own behaviour, we strongly encourage you to use the self-exclusion or time-out features described in the sections below, and to consider speaking with a counsellor or support organisation. You are not alone, and help is available.
Player Protection Tools
abc66 provides a comprehensive set of player-controlled protection tools. All of the following features are available free of charge to every registered player and can be activated immediately through your account settings or by contacting our support team.
Set a maximum daily, weekly, or monthly deposit cap in Taka (৳). Once your limit is reached, no further deposits can be made until the limit period resets. Limits can be lowered instantly; increases take 72 hours to take effect.
Set a cap on the maximum amount you are willing to lose in a given period. When your loss limit is reached, your account is automatically restricted from further wagering until the limit period expires.
Define the maximum length of a single gaming session. When your session time limit is reached, you will receive a notification and be prompted to log out. This helps prevent unintentionally long play sessions.
Enable periodic in-session pop-ups that remind you how long you have been playing and how much you have wagered during the current session. Reality checks are a powerful tool for maintaining perspective during longer play sessions.
Self-Exclusion & Time-Out
abc66 offers two levels of voluntary account restriction for players who feel they need a more complete break from gambling: Time-Out (a short-term cooling-off period) and Self-Exclusion (a longer-term or permanent restriction). Both options are available immediately upon request and are implemented without delay.
Time-Out
A Time-Out is a temporary voluntary suspension of your abc66 account. During a Time-Out period, you will not be able to log in, deposit, or place bets. Time-Out periods are available in the following durations: 24 hours, 7 days, 30 days, or a custom period of your choosing up to 90 days. During a Time-Out, your account balance is preserved and will be available to you when the restriction period ends. You may request a Time-Out at any time by contacting our support team at [email protected].
Self-Exclusion
Self-Exclusion is a more serious step intended for players who feel that gambling is causing genuine harm in their lives and who wish to be excluded from the abc66 platform for an extended period. Self-Exclusion options include periods of 6 months, 1 year, 3 years, or permanent exclusion. During a Self-Exclusion period, your account will be fully suspended, all marketing communications from abc66 will be stopped, and you will not be permitted to open a new account on the platform.
Unlike a Time-Out, a Self-Exclusion cannot be lifted early at your own request. This is a deliberate feature — the purpose of Self-Exclusion is to provide a meaningful, reliable barrier. If you choose a fixed-term Self-Exclusion (6 months, 1 year, or 3 years), your account will be reactivated at the end of that period only after a mandatory cooling-off review. If you choose permanent exclusion, the decision is final.
How to Request Self-Exclusion or Time-Out
- Contact abc66 Support: Send an email to [email protected] from the email address registered on your account. Use the subject line "Self-Exclusion Request" or "Time-Out Request".
- State Your Preference: Specify in your message whether you want a Time-Out or Self-Exclusion, and the duration you prefer. You do not need to provide a reason, though you are welcome to share as much or as little as you choose.
- Identity Confirmation: Our support team may ask you to confirm your identity — typically by providing your registered username and the last four digits of the mobile number on your account. This step protects you from unauthorised exclusion requests.
- Immediate Implementation: Once your identity is confirmed, the restriction will be applied to your account within a maximum of 2 hours. You will receive an email confirmation when the restriction is active.
- Marketing Suppression: Your contact details will be immediately removed from all abc66 marketing lists. You will not receive promotional emails, SMS notifications, or bonus offers during your exclusion period.
Deposit & Spending Limits
One of the most effective ways to maintain control over your gambling activity is to set clear financial limits before you start playing. abc66 makes it straightforward to define personal deposit and spending limits that align with your budget — and we make it easy to lower those limits at any time, instantly.
How Deposit Limits Work at abc66
Deposit limits at abc66 can be configured on a daily, weekly, or monthly basis, or a combination of all three. Once a limit is set, any deposit attempt that would cause you to exceed your limit will be automatically declined. Your balance at the time of the declined deposit is unaffected — you simply cannot add more funds until your limit period resets.
Deposit limits apply across all payment methods — whether you are depositing via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, or any other accepted payment channel. There is no way to "bypass" a deposit limit by switching payment methods.
Reducing vs. Increasing Limits
abc66 follows the industry best practice of asymmetric limit adjustment:
- Reducing your deposit limit takes effect immediately. The moment you submit a lower limit, the new, lower cap is active.
- Increasing your deposit limit requires a 72-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether the increase is genuinely what you want, rather than an impulsive decision made during a high-pressure play session.
Recommended Starting Limits for Bangladesh Players
abc66 does not dictate what your limits should be — that is entirely your choice. However, as a general guide, we recommend that players set a monthly deposit limit that represents no more than 5% of their monthly income. Gambling should be a leisure expense, similar to dining out or entertainment — not a significant financial commitment. For context, ৳2,000–৳5,000 per month is a reasonable recreational budget for many players in Bangladesh.
Support & Help Resources
If you are concerned about your own gambling behaviour, or about someone else's, it is important to know that you are not alone and that support is available. abc66 is committed to connecting players who need help with appropriate resources, and our support team is trained to assist in a sensitive, non-judgmental manner.
In addition to the player protection tools built into the abc66 platform, we encourage any player who feels that gambling is negatively affecting their life — financially, emotionally, or in their relationships — to seek professional support. The following guidance may help you take the first step:
Speaking to Someone You Trust
Sometimes the most important first step is simply telling someone you trust about what you are experiencing. This might be a family member, a close friend, a religious leader, or a community elder. In Bangladeshi culture, family and community networks are often the most immediate and accessible source of support. You do not have to face this alone.
Professional Counselling
Gambling disorder is a recognised psychological condition, and professional counselling — including cognitive-behavioural therapy (CBT) — has a strong evidence base for helping people regain control. If you are in Bangladesh, speak to a licensed mental health professional or your general physician about accessing gambling counselling services. abc66 support can help point you in the right direction — just email us at [email protected].
Financial Support
If gambling has resulted in financial difficulty, there are steps you can take. Contact your bank — whether Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — to discuss your options. Many banks in Bangladesh offer debt counselling services. You can also contact your bKash or Nagad account provider to place restrictions on transactions to gambling platforms.
Contact abc66 Support
Whether you need to set a limit, request a time-out, or simply want to talk to someone about your gaming habits, our team is here for you. Reach out any time — no question is too small, and no request will be judged.
Email our dedicated welfare team directly. Use subject line "Responsible Gaming Support" for priority routing to our trained welfare staff.
All responsible gaming requests are treated as high priority. We aim to respond within 2 hours, 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Every responsible gaming communication is handled with full confidentiality. Your request will never affect your account standing or be shared with third parties.
Ready to Play Responsibly?
abc66 is here to make sure your gaming experience stays fun, safe, and within your control. Explore our games, check out our FAQ, or log in to manage your responsible gaming settings right now.